Frequently asked questions
What is a non-emergency medical transportation business?
Non-emergency medical transportation businesses transport individuals, generally the eldearly and disabled, who are not in an emergency situation but need more assistance than a taxi service provides. These businesses are typically equipped to transport ambulatory individuals - people who can walk but much more slowly, use a cane or a walker, or simply need some form of additional assistance in getting from point A to point B.
Do you offer transportation for stretchers?
Yes! We offer low cost stretcher service. Although we do not directly bill insurance companies, we will provide receipts so that clients can file themselves. Often our rates are lower than the copay associated with emergency transportation.
What are your standard hours of operation?
We offer transportation Monday through Friday from 5:00 AM to midnight. Our services are available 24 hours a day 7 days a week with advance reservations. If you require transportation outside of our standard hours, there will be an additional per-trip fee.
What are my options for scheduling an appointment?
Schedule an appointment by phone, fax or online.
How far in advance do I need to schedule transportation?
In order to maintain reliable service, it is recommended that you make your reservation at least 24 hours in advance. If you have a last-minute need, please call 844-409-5400 and we will try to accommodate your request.
Do you offer door-to-door service?
Yes. We offer full door-to-door service to meet all of your needs. We can assist with patient transfers and moving people in wheelchairs up and down stairs. Extra fees may apply.
Is there a wait time?
We do everything we can to ensure that you are picked up in a timely manner. Due to the fluctuation in appointment times, there could be a slight delay in pick-up for the return trip home. You may reserve a van to wait for you at an appointment. Waiting fees will apply.
What type of vehicle do you use?
We use wheelchair/handicap conversion vans that are ADA-compliant.
Do you allow a companion?
Yes, and there is no additional fee. Our full size vans can accommodate up to 2 ambulatory (non wheelchair) passengers in addition to a wheelchair.
How to screen your staff?
Our drivers are rigorously screened before they are hired. This includes criminal background checks, drug screening, checking driving records, and validating professional references. Our staff members are professional, courteous, and dedicated to meeting all of your needs during transport. We will do what is needed to serve you respectfully and reliably, with your safety and comfort in mind.
Can you accommodate more than one wheelchair bound passenger?
Yes. We can transport up to 2 wheelchair bound passengers per van.
Do you provide transportation in any city or town?
We service the Coachella Valley area, from Mecca to White Water and Yucca Valley.
I am an overweight person. Is there a weight limit for the service?
Yes. Our vans have a rating capacity of no more than 650 lbs.
I do not have a wheelchair. Can you provide one?
Yes. All types of wheelchairs are available.. If for whatever reason you are not satisfied with the ones available, we have the ability to rent you one that will suffice.
If I need service now, can you help?
Yes. But not always. Please keep in mind that we are a non-emergency service. We will try to dispatch your call ASAP, however we suggest to schedule a reservation as early as you can to assure timely service.
If I need to travel long distances, can you provide such service?
Yes, If the travel time is more than 12 hours, we provide two drivers for additional assistance.